Project Development LINE Bot

LINE Bot Development

Custom LINE chatbots with automated notifications, customer service, and interactive features.

LINEBOTSupport
Automated customer service, faster response time
Interactive menus and push notifications

Client Background

The client operates a brick-and-mortar store with an online booking service and wanted to provide automated customer service, appointment reminders, and promotional messaging through their LINE Official Account.

The Challenge

The basic auto-reply feature of LINE Official Account couldn't handle complex booking queries or changes. Staff had to monitor messages around the clock, with slow response times during holidays and off-hours.

Our Solution

We built a custom LINE Bot integrated with the client's booking system: interactive menus for self-service check/book/cancel, automated pre-appointment reminders, and scheduled promotional messages. The bot supports natural language input and hands off unresolvable queries to human agents.

Results & Impact

Automated responses now handle over 70% of common inquiries, freeing staff for complex cases. Appointment reminders reduced no-shows, promotional messages boosted return visits, and customers are served instantly even outside business hours.

What We Did

  • Requirements analysis & planning
  • System design & development
  • Testing & deployment
  • Ongoing maintenance & support

Tech Stack

LINEBOTSupport

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